John C. of Shaw Cable misplaced his dirty cheat sheet. The premise here is pretty simple: convince whoever answers the door that Telus is garbage (not a hard argument to make), that infrastructure improvements have been made in whatever area the conversation is happening in, and that whatever neighbours in the area have already switched to Shaw. Sprinkle in some casual language and sloppy English—and you have yourself a Shaw sales pitch!
John’s highlighting key is also quite useful: yellow = words, green (highlighted in pink) = body language, and pink seems to be reserved for future use.
I’m already with Shaw, so John C. would have been well-prepared to apologize for taking up my time then wish me a nice day. Thanks, John. Same to you.